Customer Testimonials
The staff was very friendly and helpful. I would highly recommend Bill Marine. I love my new Honda Civic.
Your people are the ABSOLUTE BEST! They take care of me every time I show up. They are wonderful. Thank you and thank them for their outstanding service!
We had an unexpected dead battery on out 2017 CR-V. I called Matt at Bill Marine and he squeezed me into the schedule as soon as I could get the vehicle in to them. They checked and found the battery needed replaced and did so. Very happy with their service.
Very satisfied from purchase to delivery to service
Pascal, Kyle, and Cheryl were wonderful to work with! Very patient, answered all of my questions, and were not pushy/high pressure at all. They went above and beyond and that is a rare find these days!
Serviced my vehicle while I waited. Good work done in a timely manner.
Salesperson (Tamara) was outstanding to work with as was Eric in finance.
They did an excellent job on doing routine maintenance of my car. They are always very friendly and professional and the work is always completed very time efficiently.
I always get great Customer Service and great repairs when I go to Bill Marine Honda. They are fast and flexible. I have owned 4 vehicles that I have bought from them and I will continue to buy from them as long as I live in the Springfield area.
I have been going to Bill Marine for too many years to remember. Not once have I been disappointed in the service whether I was buying or having service. Everyone has always treated me with respect and honesty. I cannot imagine going anywhere else if I buy another car, which at my age (74) it isn't likely. Since day one I have always told everyone how Bill Marine is the only place I would ever trust in buying a car. I usually hear the same comment from them! Marty Tayloe
I had reached out to my previous car salesman as I was ready to trade in for a new vehicle. He told me that I had too much negative equity in my car and no one would touch a car with that much negative equity. I told Stacy Crites what he said and her comment was "Come see me". Long story short, I went and saw Stacy and drove away in my new VW. Couldn't have asked for a better experience.
The only negative I have was that when I picked my vehicle up after hours, the driver side and front passenger windows were left down about an inch.
I have always been pleased with the quality of this service department
They care about your car and you. They'll make sure what you want is done and will let you know if anything else might need attention.
I have purchased all my vehicles at Bill Marine, always excellent service!
This was my third new car purchase from Bala Chetty and Bill Marine Honda! They never disappoint! Best customer service ever!
As a single woman, it was nice to deal with Salespeople and Servicepeople who treated me with respect and honesty. I would highly recommend Bill Marine to my friends and family!
Had a very good experience (as always) with the help I needed.
Friendly, quick and hospitable during service. Informed you time it would take.
My Service personnel are Kevin and Jeff who are very prompt and accurate. They need to be given acknowledgement as Best Dependable Servicmen with a nice bonus. They MAKE your dynasty a clean department not like other dealers who are what..."cut throats"? I enjoy Jeff Miller, Kevin, Monsieur Chevrolette and the very well versed Secretary. (NOTE: Not "clear" what you mean to fill out the block stating, "TITLE".
Thanks Don Lewis for always proving us exceptional customer care. Look forward to working with you in the future.
As always the service was friendly and prompt. Cost like every dealership was a bit higher than at the local non-dealer service shop. The extra cost is justified by the fact that the technicians check several more items than the local non dealer.
I am not sure if I understand the "buying process" questions since I did not buy a car on my visit. If you are talking about the mainteance services I chose to purchase, it went ok, but I must admit I was a little surprise in the price, but in fairness, I have not had brakes replaces in several years, but I thought could have had the front brakes replaced for the price, so I had some sticker price shock.
2nd time in a month I picked up a large bolt in my tire. All I had to do was call the Service Dept and they got me in within minutes. Im very grateful for their service.
inhave my car serviced at this dealer ship on a regular basis
Amazing experience! Love Bala! Trusted family friend!
Clean, friendly and professional. Scheduled service was on time and worry free.
Service team is great and I appreciate the work they all do. I have 3 Honda cars and my son drives from Columbus to have his car serviced here in Springfield. Great Team! I noticed the required signage on doors notifying customers that masks were mandatory, but I also noticed that no one was complying with mandate. This included employees.
Although we did not purchase our truck at Bill Marine, it was delivered there and we picked it up there. We have always had it serviced there and they are always exceptional in their customer service,etc. Also, even before we bought our Honda, we took our older car there for service and were very much satisfied with dealing with them.We would definitely give them our business again.
Prompt, courteous and thorough service, even with the Covid-19 protocols in place.
I appreciate the service I've gotten through the years at Bill Marine. I hear people tell about other places that always suggest something that should be fixed but I don't experience that here. And I've had options offered when something did need to be fixed. Will miss Linda in the Service Department, though!
Matt Schiller greeted me when I arrived and was able to diagnose my problem. My service was completed within the time quoted and they made sure I was satisfied before I left.
Bill Marine service and sales imy#1 go to.place to service my Honda. it's why I bought my Honda there too.
Worked on the family 2007 Civic multiple times. Not had bad service yet over the last couple, three years. I can't complain.
Timely appointment, little wait time. Friendly staff and helpful.
Wasnt really expecting to trade for a new vehicle the day I went but they made me a great offer.
I was greeted at the time I arrived and all work was completed in the timeframe estimated.
As usual the service and customer care are excellent
I was in need of a car no suv. I liked the vw pssat.
Jody was exceptional at every aspect of the purchase process. Not only bought a new vehicle but made several new friends.
I purchased a used car from Bill Marine, Springfield Oh. I have bought 5 used car from them over a period of 16 years. I've never had a problem with any of them. Their sales team are very professional.
When my battery suddenly died, a call to the Service Department was all that was needed. I brought my car in right away and it was taken straight to the service bay. The battery was replaced and I was on my way in a very short time.
I couldnt ask for a better experience when car shopping!
The VW car manager was excellent to work with,he is very knowledgeable
I had gone somewhere else about a year ago and they wrecked my car. I told myself I would only go to a Honda dealer to have it serviced and I am glad I did! Scheduling was easy And service was fast! Pricing is extremely reasonable and my car feels safe to drive again.
Pascal was awesome to work with. Made this a very simple process.
I was very pleased with the Service Department and quality of work. Everyone was very helpful and professional.
Service Manager went out of his way to help with my problem and the timing to resolve was excellent.
This is the second vehicle i've bought from Bill Marine. Both times I've delt with Jody . She makes it a good experience. I will shop Bill Marine the next time I need a car or truck.
I have always had exceptional service at Bill Marine Honda
Quick service completed in about a hour this was for b 7 service
No real issues. Just had an oil change and tire rotation.
My purchase from Bill Marine Honda was exceptional. Bobby Hess was my salesman and he did a superb job!!! My service there has always been trouble free.
Bobby and Erik both went out of their way to get the job done, definitely both a pleasure to work with! I will definitely be referring people to them!!! It was truly a pleasure doing business with both!
I had a very good experience buying my 2014 Jeep Grand Cherokee off of the Mazda/Volkswagen car lot. The people are very helpful and even helped getting my second key fob to work and also replace a broken seat belt.
had oil change tire rotate on wifes car, next day same on my mazda 3 plus front brakes replaced, excellent service as always purchased my 2013 maxda 3 from here new and have had you always do the service
I could and will recommend your Service Dept. Pete Thompson
Everyone was very welcoming and informative. Pleasure working with them for getting my new VW that I didn't think I would've been able to.
Service explained exactly what they did with vehicle. Received a discount with Golden Buckeye Card
Got me in quick and did the service and replaced the brakes in the same day
Return customer. Highly satisfied with service, salesman and facility.
Rear shocks installed , they had to torch bolts off but didn't charge more.
Love my 2015 Jeep. And thank you for the most awesome car buying experience of my life. I will be looking forward to doing business with your dealerships again in the future
We have been customers for many years and recommend Bill Marine to everyone.
Great job on new tires, oil change and fluid drain and refill. Driver brought me home to wait in work being completed. Neighbor brought me back to get my car.
Our service rep (Matt) went above and beyond our expectations. Thanks, Steve Rigel
Had to drop the car off early and they had it done before my scheduled appointment.
Everything was fine. When I picked the car up there was a french fry packet and some french fries on the floor. This was not there when I dropped the car off. That was disappointing but the quality of the service was not.
Matt went above and beyond to get me my warranty repair for my A/C. It was greatly appreciated.
Found a nail in RR tire they fixed Went above and beyond
The price for the services I needed fit very well and the amount of time it took to get it taken care of, worked very well for me. I will be moving my business to bill Marine. Also It asks if I would recommend this dealer. I have and the two people I have talked into shopping for a car at your dealership have both purchased vehicles and are both very pleased.
Easy to make an appointment, excellent service, great service people, done on time.
Top notch. Service is always excellent. This is the only place I will bring my car for service.
Took my crv to Bill Marine to get a 90,000 mile inspection before leaving on vacation. The whole process took maybe an hour including topping off the A/C with about 1/4 lbs. of coolant. I was happy that I was there for hours like some service places
Dealer service was great as usual. It was a little disturbing that none of the employees was wearing a mask. I expected better from them.
The staff at Bill Marine Honda has been respectful, professional and very helpful!
took car in for first service. Done in 1 hour. Will definately go back.
Everyone is always polite and very full of knowledge.
Mr. Lewis was very pleasant to work with through the whole buying process. He was very professional and friendly.
I was scheduled for an oil change, showed up at my appointment time, and got right in. The waiting area is clean and has a well-stocked vending machine. Everyone was helpful and friendly.
Always friendly, helpful and accommodating. Best service area around and o Lu place we take our vehicle!
Everyone involved in this service went above and beyond as always!!! Thanks everyone!!
Amazing customer service, he explained everything thoroughly and answered all my questions! He went above and beyond his job duties with my repair! Thank you!!!
Great dealership, excellent service and outstanding sales person (Tamara Breslin)
The (from what Im assuming) head service tech was very friendly and overall helpful.
I have always taken my Honda to Bill Marine for service. They always do a great job and I trust them. The People that work there are very friendly and helpful.
Excellent. The were very knowledgeable and patient
Repair was done in a timely manner and I love that I was able to get the car part on my own and have the car repaired on the same day instead of having to wait for them to get the part. Loved that!
Always professional and courteous service.Thank you!
I have always been impressed with the service I receive at Bill Marine. I have always been treated fairly and considerately. I was visiting a competitor VW. dealer and was very unhappy with their practices so I started shopping around and found Bill Marine. I have been a loyal customer since. I hope they never change mode of business..
Bill Marine Honda Services Dept. always do their services the right way and will always work with their customers to make things right and have it done right the first time around.
I give the highest rating for the friendly and efficient service I received at my last visit to Bill Marine Honda in Springfield Ohio.
Went in for oil change and 410,000 mile service - Had normal tire rotation and oil change. Only other item needed was a cabin filter. Reviewed some upcoming needs i.e. new tires will be needed by end of Summer. Continue to receive excellent service in maintaining a truly high mileage auto that is just hitting its 8th birthday
Everyone that I come in contact with at the dealership is professional, friendly and very helpful. Kevin
Very good experience overall, Bala was helpful and friendly.
The service I received was exceptional. The rep that I worked with was very knowledgeable and polite.
Bill hile worked with us buying my new car! He was so helpful and made the process super easy! I would recommend them to my family and friends!
Bought a battery and had them replace it. They checked the alternator. All seems fine so far ..... fingers crossed. Great service just wish the battery price was a little cheaper .... but overall, if this solves the problem, we will be happy.
This is an incredible team of people who make the buying experience wonderful. Shout out to Chris Thompson Don Lewis Billy and Cheryl Sample
I just bought a Mazda CX5 after driving Fords for years. I wasn't really sure what type of vehicle I wanted and the salesperson took his time with us and showed us several options. He was knowledge and very patient with all my questions. I made the right choice and love my new car.
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